Assumptions
Up to 40 sq meter sized home, single or double storey home, easily accessible
Tiled roof (colourbond roofing is $200 extra) if applicable
Installation includes
- installation of new systems and wiring
- remediation of poor or degraded wiring is an extra cost
SECURITY ALARM Package
4 x PIR sensors
4 security zones configured
Remote Alarm Activation and Disarming supported
Mobile Application Supported (IPhone, Android)
Battery back up for Alarm in event of power cut
Excluded
- Back-to-base cellular or WIFI connection (TBC on request with your home security service provider)
- Additional CAT6 cabling if data point is not close to alarm (estimated $150 extra plus GST)
- Wireless Alarm option ($200 extra plus GST)
SILVER HOME ALARM PACKAGE
This fabulous package includes
- Full installation (metropolitan Melbourne (50Km radius from CBD)
- Configuration and testing
- Documentation and Training provided
Services are provided by trained and accredited installers* with insurance cover onsite and 12 month warranty on workmanship
Call out fees outside of support and warranty conditions are $150 and $100 per hour after the first hour.
*Private Security Individual Registration licence number [Victoria, Australia] 921-049-61S
12 months warranty
- Installation
- Cabling (not wear and tear)
- 4 x PIR sensors
36 months back to base warranty for registered products
- BOSCH 3000 PANEL WITH IP MODULE FOR NETWORK WIRED
1. AGREEMENT
1.1 By purchasing this product you agree to the following agreement terms and conditions.
1.2 This Home Alarm Service/Consumer Agreement is between the service provider and goods supplier Visioncom Pty Ltd and “The customer”.
1.3 This Service/Consumer Agreement shall continue from year to year unless terminated by written notice by either party to this Agreement.
2. INSTALLATION OF THE SILVER HOME ALARM PACKAGE
2.1 Visioncom Pty Ltd shall install the SILVER HOME ALARM PACKAGE with reasonable care and skill and perform the work in a professional manner during the hours of 8.00am to 5.00pm, Monday to Friday (Local Melbourne time) excluding public holidays, unless otherwise agreed to by the parties in writing.
2.2 Title to the SILVER HOME ALARM PACKAGE will pass to the customer upon:
2.2.1 full payment being made to Visioncom Pty Ltd prior to the installation in the manner of payment as agreed to by the parties; and
2.2.2 installation of the SILVER HOME ALARM PACKAGE at the premises of the customer.
2.3 Visioncom Pty Ltd retains all rights, title and interest subsisting in any design(s), documentation, diagrams or plans and other information and materials supplied to the customer for the purposes of carrying out the services under this Services/Consumer Agreement.
2.4 Prices quoted by Visioncom Pty Ltd are based on the following:
2.4.1 Labour, material, storage and transport costs and costs incurred in fulfilling statutory requirements (if any); and
2.4.2 The installation of the SILVER HOME ALARM PACKAGE being effected during normal working days.
2.5 Visioncom Pty Ltd reserves the right to alter any quotation (whether or not it has already been accepted) should there be any change to the underlying circumstances on which the quotation was based or, if installation is to be effected other than as stated.
3. ACKNOWLEDGMENT BY THE CUSTOMER
3.1 By selecting and paying for this product, the customer acknowledges and agrees that this Service/Consumer Agreement is only for the provision of services relating to the installation of the SILVER HOME ALARM PACKAGE package at the customer's premises.
3.2 The customer agrees and acknowledges that Visioncom Pty Ltd will not be responsible for or liable to the customer for any disruption of a network, software or equipment of the customer caused by or connected with the installation of the SILVER HOME ALARM PACKAGE by Visioncom Pty Ltd.
3.3 The customer acknowledges and agrees to make the premises available for Visioncom Pty Ltd to install the SILVER HOME ALARM PACKAGE.
3.4 The customer agrees and acknowledges that the premises shall be safe and hazard free at all times (without limitation) and will not contain asbestos or similar hazards so as to enable Visioncom Pty Ltd to install the SILVER HOME ALARM PACKAGE properly.
3.5 The customer agrees and acknowledges that no third party will tamper with or alter the SILVER HOME ALARM PACKAGE without the prior written consent of Visioncom Pty Ltd the warranty is void.
4. ACCESS TO THE PREMISES
4.1 This Service/Consumer Agreement is conditional upon and subject to Visioncom Pty Ltd having free, safe and uninterrupted access to the premises at all times, and on the SILVER HOME ALARM PACKAGE being capable of being installed in a continuous sequence.
4.2 In the event that restricted access to the premises should cause Visioncom Pty Ltd to cease or suspend work and/or leave the premises and return to the premises at a later time, the reasonable costs of doing so may be added by Visioncom Pty Ltd to the fees payable by the customer.
4.3 The customer shall provide Visioncom Pty Ltd with adequate facilities at the premises at no extra cost to Visioncom Pty Ltd and may include but is not limited to parking facilities, power facilities, lighting facilities or handling equipment.
4.4 In the event that Visioncom Pty Ltd has provided a quote to the customer and agreed to carry out the installation of the SILVER HOME ALARM PACKAGE based on the information and advice provided by the customer in relation to the condition of the premises, any unanticipated problems that might arise at or on the premises that may involve extra work or materials, may result in Visioncom Pty Ltd increasing the fees/quote to the customer.
4.5 In the event that Visioncom Pty Ltd is delayed in completing the installation of the SILVER HOME ALARM PACKAGE by the date agreed between the parties as a result of an unreasonable or unforeseeable delay outside the control of the parties, then Visioncom Pty Ltd shall be entitled to a reasonable extension of time to complete the installation and its actions will not amount to a repudiation of its obligations under this Services/Consumer Agreement.
4.6 In the event that Visioncom Pty Ltd is delayed in carrying out its work due to the acts or omissions of the customer or its associated servants, agents, contractors or entities, then Visioncom Pty Ltd shall be entitled to claim the reasonable costs of the delay from the customer, and the amount shall be a debt due and owing to Visioncom Pty Ltd.
5. VARIATION TO AGREEMENT
5.1 The customer may, before completion of the SILVER HOME ALARM PACKAGE installation, make a request to Visioncom Pty Ltd in writing to vary the scope of the work involved which Visioncom Pty Ltd may, at its sole discretion choose to accept. Any proposed variation to this Services/Consumer Agreement shall be made in writing, and shall advise of the revised fee, any time extension necessary and the technical impact of any proposed variation.
5.2 Visioncom Pty Ltd may substitute products or equipment offered as part of the SILVER HOME ALARM PACKAGE with technically equivalent or superior products provided that the customer has been informed by Visioncom Pty Ltd and accepts in writing the alternative product offered prior to its supply.
6. ADDITIONAL SERVICES
6.1 As part of this Services/Consumer Agreement, Visioncom Pty Ltd will provide the following to the customer:
6.1.1 One free service call at the premises during the first 12 months of installation;
6.1.2 Educational session once installed and tested on how to use the SILVER HOME ALARM PACKAGE to check for footage and download footage on a USB stick;
6.1.3 Basic configuration support service by phone to activate mobile applications between the hours of 8am to 5pm from Monday to Friday;
6.1.4 Replacement of faulty unit in warranty period, excludes labour to replace and install, call out fee applies if extended service package not selected.
7. WARRANTY
7.1 The SILVER HOME ALARM PACKAGE supplied by Visioncom Pty Ltd to the customer under this Services/Consumer Agreement is covered by a warranty which shall commence at the completion of the installation for a period of twelve (12) months.
7.2 In addition, the warranty does not cover work required to be done to repair a defect or damage which is caused by the customer’s negligence, fault, neglect, abuse or incorrect use of the SILVER HOME ALARM PACKAGE or caused by circumstances outside of Visioncom Pty Ltd’s control or the control of the manufacturer including as a result of vandalism, fire, water damage, power surge or any other act of God.
7.3 The customer agrees and acknowledges that any replacement parts not covered by the manufacturer’s warranty will be chargeable. The parts covered by the warranty provisions will be replaced at no additional cost to the customer but the labour provided shall be chargeable.
7.4 Work under the warranty provisions shall be carried out when reasonably requested by the customer during business hours unless otherwise agreed. Visioncom Pty Ltd will not be liable to the customer for any claims made for injury, loss or damage to any person, resulting from the Visioncom Pty Ltd’s failure to provide the warranty work if the customer fails to give Visioncom Pty Ltd access to the customer’s premises.
8. DISPUTE RESOLUTION
8.1 The parties agree that they must initially use all reasonable endeavours to resolve any dispute arising under this Services/Consumer Agreement within 10 business days of a party being advised by written notice of such a dispute.
8.2 In the event that the parties are unable to resolve the dispute within that time frame they must refer the dispute to an executive officer from each party to resolve. The parties will again use all reasonable endeavours to resolve the dispute within a further 10 business days or such other reasonable period agreed between the parties.
8.3 If the dispute is not resolved in accordance with clause 8.2, the parties may either agree to refer the matter to mediation or some other form of alternative dispute resolution or commence legal proceedings.
9. GENERAL
9.1 This Services/Consumer Agreement will be governed by and construed in accordance with the laws in force in the State of Victoria and each party submits to the non-exclusive jurisdiction of the courts of that State.
9.2 This Services/Consumer Agreement constitutes the entire agreement between the parties and supersedes all prior representations, contracts, statements and understandings, whether verbal or in writing. All other terms and conditions are excluded to the fullest extent permitted by law including any terms and conditions which the customer might seek to impose.
9.3 The terms, provisions and conditions of this Services/Consumer Agreement may only be varied by agreement in writing between the parties.
9.4 No right under this Services/Consumer Agreement will be deemed to be waived except by notice in writing signed by each party and any failure by Visioncom Pty Ltd to enforce any clause of this Services/Consumer Agreement, will not be construed as a waiver of Visioncom Pty Ltd’s rights under this Agreement.
9.5 If any part of this Services/Consumer Agreement is held to be invalid, unenforceable or illegal, for any reason, then the invalid, unenforceable or illegal, provision will not affect, impair or invalidate the remainder of this Services/Consumer Agreement and the remainder of this Services/Consumer Agreement will remain in full force and effect.
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